Privacy Policy

1. Who we are

Los Customs is operated by 17558937 Canada Inc. ("we", "us"), which is responsible for your personal information. Contact: support@loscustoms.com.

2. What we collect

• Account: a random account ID created for your device when you first open the App. If you sign in with Apple, we also receive your Apple ID's identifier and email address. That may be a private relay address if you chose to hide your email.
• What you tell us: the name you give, your favorite car, what you'd like to modify, and how you heard about the App.
• Your photos: the car photos you take or choose. We only receive photos you pick or take in the App; we never access the rest of your photo library.
• Generated images: the modified images and car cut-outs we make from your photos, including some generated images we discarded as low quality, which we keep to improve results.
• Your garage: your cars, their names, builds, the mods you ordered and your settings in the App.
• Purchases: your coin balance and history, and your VIP status. Payments are processed by Apple; we never see your payment card details.
• Usage and diagnostics: how you use the App (for example screens you open, features you use and purchases you start), your device model, iOS version, app version, and crash and performance reports. This is linked to your account ID so we can fix problems you run into.
• Support: emails you send us. The App adds its version, your iOS version and a short form of your account ID to new support emails so we can find your account.

The App re-saves every photo before uploading it, which removes any location or camera data embedded in the file. Photos may incidentally show other people, number plates or property in the background; we never publish them, and anyone shown can ask us to remove a photo. We do not perform facial recognition or any other biometric identification: the AI reads vehicles, not people.

The App uses your phone's motion sensor only to tilt cards on screen; that data never leaves your device. We do not collect your precise location, contacts or advertising identifier, and we do not track you across other apps or websites.

3. How we use it

• To run the App: store your garage, generate your images, identify which car and angle a photo shows, and sync your account across devices.
• To process purchases and keep your coin balance accurate.
• To understand how the App is used, improve it and image quality, and find and fix crashes and other problems.
• To answer your support requests.
• To feature builds made in the App in our marketing and in the App's car catalog, as described in our Terms. We only use the generated image or the car cut out of your photo, never your name or the rest of your photo without asking, and we blur or replace number plates. You can opt out at any time by emailing us.
• To protect the Service and comply with the law.

We don't sell your personal information, share it for advertising, or use it to profile you.

4. Who we share it with

We share information only with service providers that process it on our behalf to run the App:

• Supabase (database, file storage and sign-in), hosted in the United States.
• OpenRouter, which routes image requests to the AI providers below.
• Google (Gemini image models), which generates your modified images from your photos.
• OpenAI, which checks generated images for quality and identifies the car in a photo.
• PostHog, which measures how the App is used (product analytics).
• Sentry, which collects crash and error reports.
• Apple, for Sign in with Apple and App Store payments.
• Vercel, which hosts this website.

Photos and prompts sent to the AI providers are used to produce your result, under those providers' terms for business customers. We may also disclose information if required by law, to protect rights or safety, or as part of a merger or sale of our business, in which case this policy continues to apply.

5. How long we keep it

We keep your information while your account exists. When you delete your account in the App (account page, then Delete Account), we immediately delete your photos, generated images, garage, profile and coin history, and the account itself. Images we have already published in our marketing or added to the catalog may stay up, but they are no longer linked to you. Copies may remain in encrypted backups for up to 30 days before they are overwritten. If you never sign in and delete the App, your device's account can no longer be reached; contact us to have it deleted.

6. Security

Information is encrypted in transit and stored with access controls so each account can only reach its own data. No system is perfectly secure, but we work to protect your information and will notify you and the authorities as required by law if a breach affects you.

7. Your rights

You can see and change most of your information in the App and delete your account at any time. You can also ask us to access, correct, export or delete your information, or to stop processing it, by emailing support@loscustoms.com. We'll respond within 30 days (45 days for California requests), free of charge, after verifying the request comes from you.

• Canada: you have rights under PIPEDA and may complain to the Office of the Privacy Commissioner of Canada.
• California: in the last 12 months we collected identifiers (account ID, email), commercial information (coin and VIP status), internet or other electronic network activity (how you use the App, and crash reports), visual information (your car photos and generated images) and the answers you give us, from you and your device, to operate the App. We disclosed them only to the service providers above. You have the right to know, delete and correct your information, and not to be discriminated against for using these rights. We do not sell or share personal information as defined by California law.
• Elsewhere: you may have similar rights under your local law; contact us and we'll help.

8. Children

The App is not for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has given us information, contact us and we'll delete it.

9. International transfers

We are based in Canada and our providers are mainly in the United States, so your information may be stored and processed outside your country. It remains protected as described in this policy.

10. Changes

We may update this policy. We'll post the new version here with a new date, and tell you in the App or by email if the change is significant.

11. Contact

17558937 Canada Inc. · support@loscustoms.com